At PRATHAM Organic Pest Control, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or refund according to the policy below.

Returns

We accept returns within 7 days of delivery if the product is:

• Damaged during shipping
  
• Defective or not working properly
  
• Incorrect product received
  

To request a return, please contact us with your order details and clear photos of the product.

Return Conditions

To be eligible for a return:

• The product must be unused and in original packaging
  
• The return request must be made within 7 days of delivery
  
• Proof of purchase (order confirmation or receipt) is required
  

Products that are used, opened, or damaged by the customer may not be eligible for return.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed within 5–7 business days and credited to your original payment method.

Replacement

If the product is damaged or defective, we may offer a replacement instead of a refund depending on product availability.

Non-Returnable Items

Certain items cannot be returned, including:

• Used products
  
• Opened chemical or pest control products
  
• Items damaged due to improper use
  

Contact Us

For return or refund requests, please contact us:
PRATHAM Organic Pest Control
📍 Shop No-9, Sabari Shan Tower, Near Marouli Chuch, Chembur (E), Mumbai-400074 Maharashtra, India
📧 prathamorganicpest123@gmail.com
📞 +91 9768089511